Frequently asked questions
Quick answers about age verification, delivery, returns and ordering. Can't find yours? Contact us.
About the products
Are the items new and genuine?
Yes — we sell genuine new stock: folding knives, outdoor knives, Damascus steel, flip knives and historical replicas, for collectors and the UK living-history community.
What does “Only 1 left in stock” mean?
We stock small quantities. The number shown is what we have right now — once it's gone, it's gone. Add it to your basket to keep it while you check out.
Where can I see more photos or ask about size and condition?
Use the Ask a question button at the bottom of any product page, or the contact page, and we'll reply by email.
What does the 🔞 mark mean?
The item is age-restricted (18+): it needs an ID check at checkout and an adult to receive it. Items without the mark have no age check.
Age verification
Why do I need to verify my age?
UK law requires bladed items bought online to be sold only to adults, and sellers must genuinely check this — a tick-box isn't enough. Anything marked 🔞 needs a quick ID check at checkout before you can pay. Items without the 🔞 mark have no age check. See the Age-Restricted Items policy.
What ID do I need, and how long does it take?
A valid passport or UK driving licence. You scan it through our verification partner, Veriff, and the result usually comes back within a few seconds. Keep the page open while it checks.
Does the ID check cost anything?
Where an order needs a new check we add a separate £1.00 age-verification fee, shown before you pay. If you have an account with a saved check there's no fee on repeat orders.
Do you keep a copy of my ID?
No. We keep only the fact that you passed — never your ID images. More in our privacy policy.
Do I have to verify every time I order?
If you create an account and sign in, a passed check is saved for 90 days, so you don't repeat it or pay the fee again. Guests can still check out but verify each time.
My ID check failed — what now?
If the photo wasn't clear, try again with a clear, well-lit photo of a passport or UK driving licence. If you're under 18 we can't sell you age-restricted items. If it keeps failing, email admin@knives-uk.com with what you see on screen.
Ordering & payment
Is there a minimum order?
Yes — orders must total at least £15.00 before checkout lets you pay. Your basket shows how much more you need.
Is there a limit on how many blades I can buy?
Orders are limited to 5 bladed items. For more, use the “request a larger order” form at checkout and we'll email you once it's been reviewed.
How do I pay?
By card, through Stripe's secure checkout. We never see or store your card details.
Delivery
Where do you deliver, and how fast?
We deliver to UK addresses only. At checkout you can choose standard (2 working days) or next working day.
How much is delivery?
Tracked, age-verified delivery is £4.99 standard or £6.49 next working day — standard is free on orders of £60.00 or more. Non-bladed items are £3.99 standard or £4.99 next working day.
The exact cost for your basket is always shown at checkout before you pay. Full details on the delivery page.
Why does someone need to be in when it arrives?
Age-restricted parcels need an adult to receive them, so they won't be left in a safe place, a parcel locker or with a neighbour. Someone 18 or over must be there to sign, and for some services the courier will check ID at the door.
How do I track my order?
Use the Track Order page with the reference from your confirmation email and your email address — or look in your account if you have one.
Returns & refunds
Can I return something?
Yes — you can cancel for any reason within 14 days of delivery and have a further 14 days to send it back. Email admin@knives-uk.com with your order reference to start. Please send returns tracked and signed-for. See Returns & Refunds.
What if my item is faulty or not as described?
Contact us straight away with your order reference and photos. You have legal rights to a repair, replacement or refund, and we cover the return postage.
Do I get the ID-check fee back?
Not if you change your mind, because the check has already been done. It is refunded if we cancel the order because we couldn't deliver or verify it.
Selling to us & contact
Do you buy items?
Yes — tell us what you have using the Sell Your Item to Us form and we'll get back to you with a fair offer. No obligation.
How do I contact you?
Email admin@knives-uk.com and include your order reference if it's about an order. See the contact page.