Returns & refunds

Changing your mind (14 days)

Under the Consumer Contracts Regulations 2013 you can cancel an order for any reason within 14 days of the goods being delivered, then have a further 14 days to send them back. To cancel, email admin@knives-uk.com with your order reference, saying you want to cancel.

How to return an item

• Wait for our reply with the return address, then send the item back unused, in its original packaging where you can.
• Because these are age-restricted items, please send returns with a tracked, signed-for service and keep your proof of postage. You are responsible for the item until it reaches us.
• Unless the goods were faulty or not as described, you pay the cost of returning them.
• Please take reasonable care of the goods. We can reduce your refund if they come back used beyond what is needed to inspect them.

Your refund

We refund the price you paid for the goods and the standard delivery cost, to the card you paid with, within 14 days of receiving the item back (or of seeing proof that you sent it, if earlier). The separate age-verification fee is not refundable, because the check has already been carried out, unless the order is cancelled because we could not deliver or verify it.

Faulty, damaged or not as described

If something arrives damaged or not as described, contact us straight away with your order reference and photos. You have legal rights (Consumer Rights Act 2015) to a repair, replacement or refund, and we will cover the return postage.

Orders we cancel

If we cancel an order — for example because we can't verify your age or the item is no longer available — we refund you in full.

Contact

KnivesUK, Canvey Island, Essex · admin@knives-uk.com